Terms + Conditions

These terms & conditions set out the basis on which you can visit and use our web site and on which you place orders with us. Please read them carefully as they contain important information.It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us.

The Patio Umbrella, is a division of PLUS Online Stores Ltd. PLUS Online Stores owns this site and when ordering this is the company with whom you make a contract. If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our web site please contact us .

We may change these terms and conditions from time to time without notice to you and any changes will apply to subsequent orders received.

Product Description + Pricing

We take every care in the preparation of the content of this web site, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, please note the following:

  • Colour and appearance on the web site will vary according to the resolution and the screen type of your computer. Therefore, we cannot guarantee that the appearance or colours of the products shown on the site exactly reproduce the appearance or colours of the products themselves.
  • Where products are made from natural materials such as wood, grain and colour is likely to vary from the images on the website, as grain and colour are determined by the specific natural material used in each specific product
  • Where products are handcrafted, there are likely to be slight variations in final finish
  • The weights, dimensions and capacities given are approximate only.
  • The price you pay is the price displayed on our web site at the time we receive your order, and will be clearly stated on your order confirmation, with the following exception: if we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you we will treat the order as cancelled, and will give you a full refund.
  • On rare occasions, product descriptions may not reflect the exact position at the moment. We do not therefore offer any warranties as to their accuracy.
  • Packaging may vary from that shown.


For Stocked Items: we will charge your credit card account immediately before arranging delivery to you.

For Orders with Items being special made for a customer such as printed parasols or those with special order fabrics, we ask you to pay in full when you place your order. This is because once the canopies are being made, the order cannot then be cancelled and your order cannot be returned once delivered. This does not affect your rights in the unlikely event of transit damage or under product warranties.

Your statement will refer to “PLUS Online Stores Ltd” as the business which you have paid. Online orders must be paid for by credit/debit card. We accept Visa Credit, Master Card, Visa Debit, Visa Electron, Switch/UK Maestro , Solo, Maestro, JCB, and American Express cards.

By providing us with credit or debit card details to pay for an order, you are confirming that the card you are using is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

Other methods of payment are available and these include cheque, postal order or PLUS gift vouchers. Please click here to see How to Order details.

All goods will remain the property of The Patio Umbrella, a department of PLUS Online Stores Ltd, until paid for in full.

Accepting Your Order

We carry out checks and authorisation procedures on cards, cheques, stock, etc before your offer to buy from us is accepted. We reserve the right to reject any order placed with us, depending on the results of the checks and procedures that we carry out.

Our acceptance of your order will take place upon dispatch of the product(s) ordered. We will either phone or send order confirmation to the e-mail address you have supplied to us. A receipt/invoice will be sent through the post or by email. Goods may be dispatched separately to invoice. Please keep all paper work that we send you in case of query and if possible print out copies of emails or on line orders placed.

Delivery Service

We deliver free, all orders to a UK mainland address excluding the Scottish Highlands.

Deliveries to Northern Ireland, Scottish Highlands & Isles, Isle of Man, Isles of Scilly and Channel Islands are subject to a surcharge which depends on weight – we ask you to agree our quote before charging you

Delivery times varying depending on the product. Details are shown with each product.

Our free of charge delivery service is a kerb side delivery, Mon – Fri in normal office hours. It is a signed for service and redelivery attempts are charged to us, so we have to pass on these charges. We will always agree a delivery date with you in advance, however, to help avoid this problem.

Many of our products are heavy and drivers will need assistance to unload – please bear this in mind when making arrangements

Please check the deliveries before signing – please indicate if there are any signs of damage.

Please check the contents of your delivery straight away. Whilst damage or discrepanciest are rare, they need to be reported to us immediately.

Delivery Times

Delivery times varying depending on the product. Usually this is 2 – 4 days but may be up to 4 weeks. Details are shown with each product. We will phone or email to confirm delivery details with you when you place your order and agree a delivery date.

International orders are subject to individual carriage quotes and delivery time estimates. Delivery estimates are only estimates and may vary. Customers will be ak

Click for full delivery details , including our guaranteed delivery day service.

Order Cancellation + Returns

Changing your mind

For orders for stock items, if you wish to change or cancel your order, please contact us immediately and we will try to stop delivery. However, if delivery has already taken place, you need to inform us of your cancellation/wish to exchange within 14 calendar days of receipt of the goods. Please email customer.services@plus-online-stores.co.uk to advise of your decision to cancel, giving us your order reference number and date, and date of receipt, your name and phone number and what you wish to return to us. The easiest way to do this is to reply to our email confirming your order as this email contains a Cancellation Form.

Please retain and use the original packaging in case of return delivery. Please do not return goods without notifying us. This enables us to advise you on the best method of packing to avoid transit damage, and also to confirm the return address and details.

Please return the goods to us within 14 days of cancellation. We advise you to obtain proof of postage or courier collection of the return.

Any refund due or agreed exchange of goods, will be processed without undue delay and in any event no later than 14 days after we receive back the original goods or no later than 14 days after you have given us proof of return.

Before any refund is given we will inspect the returned goods to ensure that you have taken good care of them, including repacking them carefully before return. Taking due care can include, for example, not using the goods, or damaging their retail packaging beyond what is required to establish their nature, characteristic and function, as might be reasonably allowed in a High St shop. Where we consider that due care has not been taken, then we reserve the right to make a deduction for diminished value from any refund due.

Please note that refunds will not include any enhanced delivery charges incurred when your order was first sent to you or any costs of return incurred by you.

If you do not use postal services to return items, courier charges should be between £6 – £25 incl. transit cover, for non palletised goods, depending on the weight and bulk of your order. Courier charges for heavy goods requiring palletisation, such as large, multi-item purchases vary between £50 – £100. All orders or returns that include heavy, parasol bases will need to be palletised. Please call if you would like a specific quote before you order. If we arrange collection, we will quote you on the costs before proceeding. The costs of collection will be treated as your costs of return and will be deducted from the price you first paid when calculating the refund you are due. Normal delivery terms (see above) apply to goods sent out in exchange.

The right to cancel within 14 calendar days does NOT apply to orders delivered outside the EU or to trade orders (orders invoiced to businesses rather than the general public) or goods made to the customer’s specification.

Please also note that refunds cannot be given on Gift Vouchers.

A problem with the goods

If you are cancelling your order because of a problem with the goods, we apologise for the problem. Please let us know straight away what is the nature of the problem and keep all original packaging. We will advise you on the correct return address and agree with you the method of return. We will send you a replacement, or refund damaged goods in full, including any UK delivery charges incurred. Any replacement goods will be sent to you at a UK address free of charge.

Please note that if goods have been delivered outside the UK, the return of goods and the shipping of any replacement goods will be at your cost.

PLEASE NOTE: On non stock items that have been specially made for a customer, please let us know straightaway if there has been transit damage or there are any other problems with the goods. We cannot refund your order but any agreed defects will be made good and your rights under manufacturer’s warranties applied.

Manufacturers’ Guarantees

Manufacturers’ guarantees apply in addition to our cancellation and returns policy. Please contact us and we will liaise with the manufacturers on your behalf. If you prefer, you can contact the manufacturer direct – we can supply you with the contact details.

Click here for further details of guarantees.

Copyright, Trademarks and Right to Use

All rights, including copyright and database right, in this web site and its content, are owned by or licensed to PLUS Online Stores Ltd. Any use of this web site, its contents, or underlying source code and software – including copying or storing it or them in whole or part – other than for your own personal, non-commercial use is prohibited without the permission of PLUS Online Stores Ltd. You may not modify, distribute or re-post anything on this web site for any purpose.

All names, images, logos identifying The Patio Umbrella, PLUS Online Stores Ltd, www.patio-umbrella.co.uk, PLUS Online Stores, www.PLUS-online-stores.co.uk, PLUS Online Stores, are proprietary marks of PLUS Online Stores Ltd. They must not be used by third parties without our permission, including for sponsored keywords.

We reserve the right to use for our own purposes any material submitted to the web site, including text and images, either on the web site or in any other form, including for publicity purposes. We reserve the right to monitor submissions to the site and to edit or reject any submissions.

Limitation of PLUS OnLine Stores Ltd liability

PLUS Online Stores Ltd shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied.

PLUS Online Stores Ltd shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this web site

PLUS Online Stores Ltd makes every effort to ensure that this web site is free from viruses or defects. However, we cannot guarantee that your use of this web site or any web sites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the web site and screen out anything that may damage it. PLUS Online Stores Ltd shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this web site

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. PLUS Online Stores Ltd shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

We have placed links on this web site to other web sites we think you may want to visit. We do not vet these web sites and do not have any control over their contents. PLUS Online Stores Ltd cannot accept any liability in respect of the use of these web sites

Unless otherwise specified, the materials on this web site are directed solely at those who access this web site from the UK. PLUS Online Stores Ltd make no representation that any products or services referred to in the materials on this web site are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable

Other legal notices

There may be legal notices on other areas of this web site which relate to your use of this web site, all of which will, together with these terms and conditions govern your use of this web site

Exclusions of liability

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of PLUS Online Stores Ltd or any of their employees or agents or fraud. Any disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions


This web site, any content contained herein and any contract brought into being as a result of usage of this web site are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Statutory Rights

These terms and conditions do not affect your legal rights.